What can I do when sugar gets stuck in the extractor head?
The best way to clean the extractor head of stuck sugar is to soak it in hot water. First, make sure the unit has completely cooled and then remove the extractor head from the spindle. Next, place the extractor head in hot water to soak. This will melt and unclog the stuck sugar. Finally, take the time to allow the extractor head to completely dry before using again. If the extractor head has not completely dried, sugar can again get stuck and clog the extractor head.
My unit started smoking! What’s going on?
What most likely happened is that some flossing sugar landed on the heating element of your cotton candy maker. When this happens, the easiest way to clean the unit is to continue to run and burn off the sugar on the heating element. Once you turn the unit off, you may notice some black residue on the heating element. When the unit has cooled completely, carefully scrape off the residue.
Can I use regular sugar (granulated sugar) in my cotton candy maker?
You bet! However, know that your cotton candy will taste exactly like sugar, and will not be flavored.
Your ice cream mixture may be too warm. Making sure your ice cream mixture is chilled, and not warm or of room temperature, is very important. Before adding your ice cream mixture to the canister be certain it is thoroughly chilled.
The canister may not be cold enough. When the canister isn’t cold enough, try adding more ice and salt. Salt is a critical part of the freezing process and you need plenty of salt for the ice cream to properly freeze.
How do I know when my ice cream is done?
A big part of determining whether your ice cream is “done” is up to the preference of the individual. However, as a general rule of thumb, homemade ice cream generally has a thick, milkshake-like consistency. If you prefer a thicker or more firm consistency, simply harden the mixture in the freezer before devouring.
Why doesn’t the dasher turn when I turn on the electric motor?
While it may seem counter-intuitive, the electric motor turns and rotates the canister, and the dasher remains stationary.
Can I substitute milk for heavy cream? What’s the difference?
In short, yes, milk can substituted for heavy cream in an ice cream recipe. In fact, if you want to save a trip to the grocery store, milk, half and half, light cream, heavy cream and whipping cream can all be substituted for one another. However, each substitution will change the texture and taste of your finished ice cream product.
At a molecular level, the main difference between all these creams is the fat content. The higher the fat content, the thicker and creamier the resulting ice cream will be. Generally, if you are looking for a substitute, it’s always a safe bet to go for a cream with a higher fat content. On the other hand, milk and light cream are great substitutes for heavier creams if you’re hoping to cut calories from a recipe, but the ice cream will be less thick and creamy, and more grainy and icy.
Do I need to use oil with my stirring popcorn maker and kettle popcorn maker?
Yes. If oil is not used, the popper will pop far fewer kernels and you risk burning the popcorn.
What type of popcorn and oil can I use?
For best results, use an all-natural, soft-shelled popping corn. Some brands of kernels have a harder outer shell and may result in fewer popped kernels. The ideal type of oil is any with a high burn point, such as vegetable oil, coconut oil, or canola oil.
Why is my stirring popcorn maker or kettle popcorn maker smoking? It has never done this before.
If your stirring or kettle popcorn maker begins to smoke during cooking, it may be due to grease build up. In order to reduce smoking, we recommend cleaning the non-stick surface of the base between uses.
Why isn’t my kettle heating?
If your kettle is no longer heating, first check that the kettle cord has not come loose and is plugged tightly into the kettle. If you continue to have issues, please contact our Customer Service Team for a replacement kettle.
Why doesn’t my crank handle thread into the kettle?
It may seem counter-intuitive, but our crank handles are designed to thread counter clockwise into the kettle. This ensures that the handle doesn’t come loose when emptying any remaining popcorn from the kettle after popping.
Why is my popcorn jamming inside the kettle?
You may be using too many popcorn kernels or not enough oil. Try using fewer kernels and add 1 to 2 more tablespoons of oil.
Can I use oil or butter in my hot air popcorn maker?
No. The use of oil, shortening, butter or margarine in the popping chamber will cause damage to this type of unit. Our hot air popcorn makers are ideal for healthy, oil-free popcorn popping. Of course, once your popcorn has popped, you can always toss your popcorn in a few teaspoons of oil or butter, and top it off with your favorite seasonings. Try grated parmesan or Cajun spices – or get creative!
What type of popcorn can I use?
For best results, use an all-natural soft-shelled popping corn. Some brands of kernels have a harder outer shell and may result in fewer popped kernels.
Can I use thicker hot dogs that plump in my hot dog toaster?
You sure can! Our hot dog basket was designed to fit both regular-sized hot dogs and thicker hot dogs that plump. Just keep in mind that thicker hot dogs will take longer to fully heat, so you may want to toast them a little longer.
Can I use regular ice cubes with my ice shaver or snow cone maker?
You bet! Just be sure to allow your cubes to sit outside the freezer for a short while before putting them in the shaving unit. If the ice has a frosty appearance, it is too hard to shave. Ice cubes that are ready to shave should be translucent and wet to the touch.
My beverage isn’t freezing! Am I doing something wrong?
Creating a frozen beverage requires three essential ingredients: salt, ice and a sugar-based drink.
First, when ice and salt combine, they work together to lower the freezing point of your beverage. This is why your frozen beverage or slush maker requires these two ingredients to be layered inside the canister. The last essential ingredient, a sugar-based drink, needs to get cold enough to form enough ice crystals to become a slush. When your beverage comes in contact with the ice and salt filled canister, the freezing point of your drink dips, creating a frozen, sweet and tasty slush drink.
FAQ’s about the experience of shopping for Nostalgia Products.
Is it possible to repair an item instead of purchasing a new one?
Of course! We have a catalog of parts available for almost every item that we carry. If you’d like to replace a kettle on a popcorn cart, for example, you can contact us through our support page and we will help troubleshoot the issue to ensure that the correct part reaches you in a timely manner.
Where can I get replacement parts for my items?
If it’s a part you seek, please visit our support page to get in touch with a support representative who will help troubleshoot your item and find out exactly which part you need for your item.